Service Desk Engineer
About the Job
Who we are
We are a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.
The role
As a Service Desk Engineer, no two days will be the same for you. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.
Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is a must – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.
After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to the minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.
About you
Who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You are able to balance customer-focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.
Work environment
Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. Despite the distance, we can collaborate, bond, and get you settled. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam office, including the fully equipped gym, kitchen, and gaming room (whilst complying with social distancing measures, of course).
Your Responsibilities
- Acting as the first point of contact
- Executing work assignments from home, the office, or the Rotterdam data center and other locations around the world
- Being actively involved in the delivery of small and large games and enterprise projects
- Maintaining and deploying servers (software)
- Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
- Announcing worldwide maintenance schedules
- Taking care of the ticket system, so our customers never have to wait
- Obtaining relevant certification (paid for by our company)
Your Skills
- 2-5 years of relevant work experience
- Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
- Basic knowledge of network technologies to troubleshoot and resolve incidents
- Basic experience with server hardware
- Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
- Proven communication skills with a team-oriented, proactive attitude
- Well-versed in Dutch and English
Not ticking all the boxes above? Feel free to apply anyway if you’re a quick learner!
Additional nice things
Work From Home Budget
Remote is the new office. Optimize your home office space to suit your comfort and needs.
High-End Laptop
The latest Dell XPS will be at your disposal so you’ll be ready to rock ’n roll from day one.
Annual Bonus
Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.
Travel the Globe
With offices, data center PoP’s and customers scattered across the globe, you’ll be sure to see a city or two.
Vitality @ Work
Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training or mental coaching.
Workout in our Gym
A fully equipped gym in our Rotterdam office equals deadlifts, squats and the treadmill for breakfast, lunch or dinner.
Personal Development
The sky is the limit. We offer you all the room to grow. With our unlimited educational fund we’ve got you covered for everything from books or part-time courses to a whole Master’s degree.
Get Free Games
Access to our entire backlog for life comes with the job! You’ll never be bored again.
Fantastic Bar
Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.
Interested in this job?
You can send your application, consisting of a motivation letter and CV, to Mark Karsch via the application form at the bottom of this page. You can also contact Mark for questions about the position via mark@mkdigital.nl.
We are always looking for the candidate that most closely matches the above profile. However, if you are not fully meeting the requirements, but still think, that we should choose you – don’t hesitate to still apply or contact us!